Frequently Asked Questions

Inquiries:

  • Q: I would like to make enquiries about your Internet services and your price plan?

    A: Please call our customer service support line at:
    +234 (0) 811 3100 000,
    +234 (0) 805 7001 233
    or send us an Email: sales@isn.ng

Technical Support

Complains & NOC Technical Support:

  • Q: I would like to complain about the recent internet issue am having at my office/apartment

    A: Kindly contact our Network Operating Centre at any of those lines:
    +234-81-2031-7267,
    +234-70-5998-0504,
    +234-80-7370-0000
    or Email us at: noc@internetsolutions.net.ng

    Our Engineering Department is fully committed to resolving any reported issues within the shortest time possible

Internet service Support:

  • Q: Do you provide 24/7 Internet service support

    A: Yes! Please call our customer service lines for more enquiries at any of these lines:
    +234-81-2031-7267,
    +234-70-5998-0504,
    +234-80-7370-0000
    or Email us at: noc@internetsolutions.net.ng

    Our Engineering Department is fully committed to resolving any reported issues within the shortest time possible

Internet Services FAQ

Type of Internet Services:

  • Q: What type of Internet services do you offer?

    A: We offer broadband wireless services, fibre optic solutions, and VSAT solutions.

Internet Service Coverage

  • Q: Do you have coverage in the Eastern and Northern part of Nigeria

    A: Yes! we do but subject to a site survey.

Residential Internet Solutions

  • Q: Do you offer residential Internet services?

    A: Yes! We offer Internet services for both Home and Corporate use.

Internet Services Plans

  • Q: Do you have unlimited Internet services

    A: Internet Solutions Limited provides unlimited, uncapped and dedicated Internet services for both corporate and home use

Account FAQ

Account Upgrades

  • Q: Can I request for an upgrade on my current Internet bandwidth?

    A: Yes! You can

Putting your account On-Hold

  • Q: Can I put my account on hold?

    A: Yes, you can put your account on hold for following reasons:
    - Travelling out of town
    - During major renovation activities at your home or office

Site Surveys

  • Q: How long does a site survey take?

    A: 30-45 minutes